Warranty Agreement – All Services
You Purcell outlets warrant that the performed repairs will be free from defects in material or workmanship for either 24 months or 24,000 miles, whichever comes first, or the warranty periods for selected services as specifically outlined below. If you experience a warranty-related problem with the repaired vehicle as a result of a defect in either workmanship or material during the warranty period, Purcell will perform the repairs again including parts and labor under the terms of the warranty as outlined. Warranty repairs do not extend original warranty periods. Your Purcell dealer must call 1- 800- 426- 0733 to obtain warranty authorization from the Warranty Administrator prior to any warranty repair being performed. Warranty repair costs are covered up to the cost of the original repair. In addition, if a vehicle is more than 25 miles from the original repair facility and requires being towed, a towing benefit on “Approved Claims” up to $100.00 will be applied. IMPORTANT: Please keep your services invoice(s). These documents are required in order to exercise your warranty privileges.
Warranty period for lube, oil and filter change, transmission fluid exchange, coolant exchange, differential fluid exchange, brake fluid exchange, power steering fluid exchange, engine decarbonization, wiper blades, bulbs, and air filter is 90 days or 4,000 miles, whichever comes first. The warranty does not cover engine/transmission replacement, internal repairs, differentials, tires, or batteries. Separate warranties are available for those products at the Purcell outlet where the original repair was performed. This warranty does not apply to vehicles used commercially.
Service Warranty Policy
This warranty is only for you and the vehicle serviced. It is not transferable. Purcell will not be responsible for any consequential, incidental, or indirect damage under this warranty. Implied warranties will be limited to the duration of this warranty and shall exclude consequential damages. This warranty gives you specific legal rights and you may have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you (but in no event shall the inapplicability of such limitations or exclusions invalidate any other terms of this warranty).
A buyer of service and or products at Purcell has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a covered condition exists within the warranty period, the warranty will not expire until the condition has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the condition and the buyer notifies Purcell of the failure of the repairs for the warranted service within 60 days after they were completed. If, after a reasonable number of attempts, the condition has not been fixed, the buyer may return his/her vehicle for replacement of parts, if applicable, or a refund, in either case subject to deduction of a reasonable charge for usage. This time extension does not affect the protection or remedies the buyer has under any law.
Who Makes This Warranty
This warranty is made and will be serviced by Purcell who performed the repairs identified on the face of your repair invoice. If you require warranty service 25 or more miles from the location where the warranted original service was performed this warranty will also be honored by any participating Tire & Service Network outlet nationwide, however, not all services are provided by all Tire & Service Network locations. This warranty extends only to you, the original purchaser, and the motor vehicle identified on the original repair invoice. It applies only during the warranty periods stated above.n you return to the original selling dealer or go to a participating dealer, they will handle the following steps required to file a road hazard claim.
How to Find a Tire & Service Network Outlet While Traveling
If you are traveling and experience a warranty-related problem, please go to our dealer locator at PurcellTire.com and see if there is a Purcell location within 25 miles. If you are not close to a Purcell location, please call 1- 800-426-0733 to find the nearest Tire & Service Network location that can service your vehicle. Should additional assistance be required, contact the Customer Assistance Center, The Goodyear Tire and Rubber Company, Akron, Ohio at 1-800-321-2136.
The Purcell Promise
We promise that our work will be performed to high professional standards.
We promise to explain the cost and need for any repair we recommend.
We promise to protect your rights with a nationwide warranty.